Terms & Conditions

1. Definitions

"Pourmetrics", "we", "us" refers to Prystine Systems Ltd (trading as Pourmetrics Ireland), VAT registered under IE04725712RH, with registered office at JFK Parade, Sligo, F91 PK4K, Ireland.

"Customer", "you" refers to the business entity accepting a quotation or subscribing to the Pourmetrics service.

"Service" refers to the Pourmetrics draught monitoring platform, including hardware (sensors, edge devices), cloud software, analytics, and support.

"Installation" refers to the supply, fitting, wiring, and commissioning of Pourmetrics hardware at the customer's premises.

2. Quotations & Acceptance

Quotations are valid for the period stated on the quote document. Acceptance of a quote constitutes agreement to these terms and conditions.

Prices are exclusive of VAT unless stated otherwise. VAT will be charged at the applicable rate.

3. Installation

Installation includes hardware supply, sensor installation on each beer line, wiring, edge device setup, commissioning, and calibration.

The customer must provide reasonable access to the premises and ensure beer lines are accessible for sensor installation.

Installation scheduling will be agreed between the parties following quote acceptance.

4. 60-Day Money-Back Guarantee

The per-line installation fee is covered by a 60-day money-back guarantee. If you are not satisfied with the service within the first 60 days of installation, the per-line installation fee will be refunded in full upon written request. The site setup fee is non-refundable, as it covers the site visit, onboarding, commissioning, and setup work performed at the start of service.

Monthly subscription fees paid during the guarantee period are non-refundable as they represent the cost of the service received.

The customer must notify Pourmetrics Ireland in writing (email is acceptable) within 60 days of the installation completion date. Refunds will be processed within 30 days of a valid claim being submitted.

Where a refund is issued, Pourmetrics Ireland will arrange retrieval of all hardware at no additional cost. See section 6 (Hardware) for the full ownership terms that apply throughout the subscription, including after cancellation.

This policy applies to all new customers and will be reviewed periodically.

5. Subscription

The subscription is billed monthly and includes access to the cloud platform, analytics, alerts, software and firmware updates, and standard support.

Subscription fees are based on the number of monitored draught lines as specified in the quotation.

The minimum subscription term is 12 months from installation completion. After the minimum term, the subscription continues on a rolling monthly basis and may be cancelled with 30 days' written notice.

6. Hardware Ownership & Use

All hardware supplied as part of the Pourmetrics service — including but not limited to flow sensors, edge devices (Raspberry Pi or equivalent), microcontrollers (Pico or equivalent), the Pourmetrics carrier PCB, in-cabinet wiring, networking equipment, and enclosures — remains the property of Pourmetrics Ireland at all times. The installation fees described in section 3 cover the labour, configuration, and onboarding work required to bring the service into operation; they do not transfer ownership of any hardware to the customer.

For the duration of an active subscription, the customer is granted a non-exclusive, non-transferable licence to use the installed hardware solely for the purpose of receiving the Pourmetrics service.

The customer agrees not to:

• Remove, relocate, modify, or interfere with the hardware without prior written consent from Pourmetrics Ireland;
• Open, disassemble, reverse-engineer, or attempt to access the firmware, software, or internal components of the carrier PCB, edge device, or microcontroller;
• Connect, configure, or use the hardware with any software, service, or platform other than the Pourmetrics service;
• Sell, lease, sub-license, pledge as security, or otherwise transfer the hardware to any third party;
• Copy, reproduce, or attempt to replicate the carrier PCB design or any associated firmware.

Hardware replacement due to normal wear and tear is included in the subscription. Replacement of hardware damaged through misuse, negligence, unauthorised modification, or use outside the terms above will be charged at full replacement cost.

Upon cancellation, expiry, or termination of the subscription for any reason, Pourmetrics Ireland will arrange collection of all hardware at no cost to the customer within 30 days. The customer agrees to provide reasonable access for retrieval and to keep the hardware in good working order until collected. Hardware not made available for collection may be invoiced at full replacement cost.

7. Data & Privacy

Pourmetrics collects draught dispense data (flow volumes, temperatures, line cleaning events) for the purpose of providing the service.

Operational data is processed and stored securely. We do not sell or share individually identifiable customer data with third parties except as required to deliver the service.

Personal data (contact details) is processed in accordance with GDPR and our Privacy Policy.

7.1 Aggregated & Anonymised Data

Pourmetrics may compile, analyse, and share aggregated and anonymised data derived from the service. This data is stripped of any information that could identify your business, venues, or staff.

Aggregated data may be used to produce industry benchmarks, trend reports, and insights that are shared with third parties including breweries, beverage suppliers, and industry bodies. Such data will never allow identification of individual customer premises, trading patterns, or commercial terms.

You may opt out of aggregated data sharing by notifying us in writing at info@pourmetrics.ie. Opting out will not affect the service provided to you.

8. Service Availability

We aim to maintain service availability of 99.5% measured monthly, excluding scheduled maintenance.

Scheduled maintenance will be communicated in advance where possible and typically occurs outside peak trading hours.

9. Liability

Pourmetrics provides monitoring and analytics to support operational decision-making. We do not guarantee specific revenue outcomes or loss prevention results.

Our liability is limited to the total fees paid by the customer in the 12 months preceding any claim.

We are not liable for losses arising from interruptions to the customer's draught system, third-party equipment failures, or circumstances beyond our reasonable control.

10. Cancellation

Either party may terminate the agreement with 30 days' written notice after the minimum term.

If the customer cancels during the minimum term, the remaining subscription fees for the minimum term period become payable.

Upon cancellation, access to the platform will be maintained until the end of the paid period. Data export is available upon request.

11. General

These terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

Pourmetrics reserves the right to update these terms. Material changes will be communicated to active customers with 30 days' notice.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.

12. Contact

For questions about these terms, contact us at:

Pourmetrics Ireland
JFK Parade, Sligo, F91 PK4K
Email: info@pourmetrics.ie
Phone: +353 (0)71 931 8650